Re: Customer service - what customer service?

From: Martin Nicholson <Martin@crozet.demon.co.uk>

Date: Wed, 10 Mar 1999 00:00:00 +0000

In article <19990309074824.14301.00000017@ng102.aol.com>, MadCentral
<madcentral@aol.com> writes
>>>Continental Rails - Madhouse advertised the game in a full page advert
>in Flagship.  However although they have had my money for over six weeks
>they have failed to send me anything. I assume they are waiting for a
>game to fill but it would be nice to be told! Score = 0/10<<
>
>As per the majority of PBM firms, we start the game when its full.  If the game
>takes longer than 8 weeks to fill we write and explain the delay.  CR has taken
>a while to fill the first game (sadly) but is just about ready.
>
>
>I feel this is a reasonable level of service.  I'm sorry if you dont.  But you
>have our e-mail address... you only have to drop us a note for an update on how
>a game is filling.
>
>Steve
>-Madhouse UK

I cannot accept that paying my cheque into your account up to eight
weeks before explaining the cause for the delay is reasonable!
Martin Nicholson
APS Number 181632
Web Page http://www.further-education.com/sitemap.htm

References

Customer service - what customer service?
Martin Nicholson <Martin@crozet.demon.co.uk>
Mon, 08 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Tue, 09 Mar 1999 00:00:00 +0000

Referenced By

Customer service - what customer service?
Martin Nicholson <Martin@crozet.demon.co.uk>
Mon, 08 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Tue, 09 Mar 1999 00:00:00 +0000