Re: Customer service - what customer service?

From: "Daniel L. Kramer" <dkramer@bifrostworks.com>

Date: Tue, 09 Mar 1999 00:00:00 +0000

Paul Gifford wrote:

>   I assume you are not holding his check uncashed or have not charged
> his card - in other words his money is in your account.  Even if you
> haven't processed his payment, I still think you should put more
> emphasis on service.  More people will see his post about your company
> here (and your reply) than all your full page ads put together...it
> pays to have happy customers!

It certainly does - and I have to say that I'm one of Madhouse's happy customers.
I'm not an old hand at this hobby, but perhaps that makes my perceptions more, not
less, relevant.  Everyone wants to bring new players into the hobby, right?  I am
constantly amazed by the amount of personal attention I have received while playing
Dungeon!, not to mention the amount of mailing list support and role-playing effort.

I can't address the above problem directly, but I do want to throw in my couple
copper pieces on Madhouse in general.

Cheers -

Dan

> On 9 Mar 1999 12:48:24 GMT, madcentral@aol.com (MadCentral) wrotf:
>
> >>>Continental Rails - Madhouse advertised the game in a full page advert
> >in Flagship.  However although they have had my money for over six weeks
> >they have failed to send me anything. I assume they are waiting for a
> >game to fill but it would be nice to be told! Score = 0/10<<
> >
> >Steve
> >-Madhouse UK

References

Customer service - what customer service?
Martin Nicholson <Martin@crozet.demon.co.uk>
Mon, 08 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Tue, 09 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
paul.gifford@ibm.take.me.outta.here.net (Paul Gifford)
Tue, 09 Mar 1999 00:00:00 +0000

Referenced By

Customer service - what customer service?
Martin Nicholson <Martin@crozet.demon.co.uk>
Mon, 08 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Tue, 09 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
paul.gifford@ibm.take.me.outta.here.net (Paul Gifford)
Tue, 09 Mar 1999 00:00:00 +0000