Re: Customer service - what customer service?

From: "H. Barker" <hb239@cus.cam.ac.uk>

Date: Fri, 12 Mar 1999 00:00:00 +0000

Just for my two-penneth as well, I have been PBMing for donkey's years
now, and I have yet to meet a PBM company that provides as good and
thorough a service as Madhouse.

8 weeks may seem a long time for a response when you are gagging for it,
but I tell you now, hand on my heart, I find MOST companies that I have
dealth with don't even bother replying AT ALL.

Don't flame me, I'm not saying that all companies don't reply, only most
of the ones I have dealt with.

Madhouse seldom seem to make mistakes, but when they do, they are very
quick to put their hand up.

H
(PS - these thoughts are mine and mine alone, and have no relation to my
employer, etc, etc)

On 12 Mar 1999, MadCentral wrote:

> >>   I can't address the above problem directly, but I do want to throw in my
> couple
> copper pieces on Madhouse in general.<<
>
> Thank You Dan.  I appreciate that.  But all in all
> don't worry about what Greg the Peg says.
> Its all water off a ducks back to me.  I
> always have (and always will) done my very best
> to please my players.  Just because thats
> how I like to run a PBM firm... not because of
> any monetary reasons.  Our policys (including
> the 8-week letter if a game is slow to fill)
> are pretty standard in PBM and Im happy that
> they are satisfactory.  If Greg thinks he can
> do better, let him go for it.  Good for him.
>
> Thanks again.
>
> Steve
> -Madhouse UK
>
>

References

Re: Customer service - what customer service?
"Daniel L. Kramer" <dkramer@bifrostworks.com>
Tue, 09 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Fri, 12 Mar 1999 00:00:00 +0000

Referenced By

Re: Customer service - what customer service?
"Daniel L. Kramer" <dkramer@bifrostworks.com>
Tue, 09 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Fri, 12 Mar 1999 00:00:00 +0000