Re: Customer service - what customer service?

From: Martin Nicholson <Martin@crozet.demon.co.uk>

Date: Sat, 20 Mar 1999 00:00:00 +0000

In article <19990318085116.18524.00000031@ng103.aol.com>, MadCentral
<madcentral@aol.com> writes
>>>"You should contact players sooner than 8 weeks when they're waiting
>for a game to start" is constructive.<<
>
>I agree.  Mostly it doesnt apply since all our games are becoming open ended
>and players get a rulebook the day after they sign up and then join the game 7
>days later.
>
>However, in CR's case it does and I think its a goodidea to respond sooner.  I
>didn't before, but the point about 'new players dont know what to expect in
>PBM' made by somebody else was very true and made me think that perhaps I was
>getting to stuck in my ways (always a danger).
>
>The truth remains that in PBM its pretty normal for players to wait while a
>game fills without notice.  (I know... I've done it hundreds of times myself.)
>But new players dont have a clue and might be put off... sure.  I've addressed
>that by doing away with close-ended games in favour of quick start ones... but
>for the few close-neded ones that remain Im gonna do a reply letter by return.
>
>So at last this list serves a purpose.
>
>Steve
>-Madhouse UK

I am pleased to see this proposed change in your policy. Thank you.

Martin Nicholson
APS Number 181632
Web Page http://www.further-education.com/sitemap.htm

References

Re: Customer service - what customer service?
lindahl@pbm.com (Greg Lindahl)
Tue, 16 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
madcentral@aol.com (MadCentral)
Thu, 18 Mar 1999 00:00:00 +0000