Re: Customer service - what customer service?

From: madcentral@aol.com (MadCentral)

Date: Thu, 18 Mar 1999 00:00:00 +0000

>>"You should contact players sooner than 8 weeks when they're waiting
for a game to start" is constructive.<<

I agree.  Mostly it doesnt apply since all our games are becoming open ended
and players get a rulebook the day after they sign up and then join the game 7
days later.

However, in CR's case it does and I think its a goodidea to respond sooner.  I
didn't before, but the point about 'new players dont know what to expect in
PBM' made by somebody else was very true and made me think that perhaps I was
getting to stuck in my ways (always a danger).

The truth remains that in PBM its pretty normal for players to wait while a
game fills without notice.  (I know... I've done it hundreds of times myself.)
But new players dont have a clue and might be put off... sure.  I've addressed
that by doing away with close-ended games in favour of quick start ones... but
for the few close-neded ones that remain Im gonna do a reply letter by return.

So at last this list serves a purpose.

Steve
-Madhouse UK

References

Re: Customer service - what customer service?
lindahl@pbm.com (Greg Lindahl)
Tue, 16 Mar 1999 00:00:00 +0000

Referenced By

Re: Customer service - what customer service?
lindahl@pbm.com (Greg Lindahl)
Tue, 16 Mar 1999 00:00:00 +0000