Re: ABM turncard lost in Quest Game #4

From: beanish@netcom.com (Jeremy York)

Date: Wed, 12 Oct 1994 17:19:05 +0000

dhren@math.arizona.edu (David Hrencecin) said:
>Has anyone else had this happen?
> [story of a lost turn card, and a long delay in getting and update]

One member of my alliance had that happen.  His story was quite
similar -- no turn sheet for a couple of weeks, a "what's going on?"
not to ABM, a response of "we're not sure, we'll send you an update,"
a long wait...he finally got his update a week or two ago.  I believe
his missing turn, like yours, happened early in September.

He was ready to quit, but as the rest of us in the alliance had
still been getting our turns more or less on time (or with slight
delays), we encouraged him to hang in there, and he's back into it now.

However, I will note that the long promised Quest game #5 that was
supposed to start up in July is still nowhere in sight.

It seems ABM is turning into a major mail-order retailer of Magic:
The Gathering and related products, and has been growing its PBM
games rather quickly this year.  I think they are getting to be
spread too thin, and that the quality of customer service is
declining.

I prefaced my last turn that I sent in with a summary of a couple
of customer service problems my alliance has had, warning them that
if they don't shape up it's going to look bad to the whole alliance,
not just one or two customers; haven't heard anything back from
them, but haven't gotten my turn results yet.

I'm staying optimistic, and hoping that ABM can get back to their
previous high standards soon, as they adjust to their growth.
But, if I have the impression that they aren't on that track, I
doubt I'll be playing in Game #5, and will question whether to stay
in Game #4.

>   Bob, if you are reading this, understand that I DO want to continue with
>your company, but if ABM is not willing to render services, I am fully prepared
>to go further...

I'd say you should e-mail Bob a copy of your post.  I get the
impression that he doesn't read this group anymore; I posted a while
back, with part of the post directed specifically at him, and saw
no reply...I'm sending this message to him by e-mail...

Jeremy (beanish@netcom.com, beanish@delphi.com)
--
Jeremy (beanish@netcom.com, beanish@delphi.com)

References

ABM turncard lost in Quest Game #4
dhren@math.arizona.edu (David Hrencecin)
Tue, 11 Oct 1994 07:01:12 +0000