Re: Customer service - what customer service?

From: madcentral@aol.com (MadCentral)

Date: Fri, 12 Mar 1999 00:00:00 +0000

>>  I would have to agree with the original poster - your customer
service policy is weak.  8 weeks (even 6 weeks) is way too long to go
without contacting your customer.  <<

You are entitled to your opinion.

>>  Look at it this way.  Let's say you placed a catalog order and the
company had your money.  The item you ordered was on backorder.  Would
you consider it reasonable to wait 2 months to hear anything about
your order?<<

If, when I ordered the item, there was a message saying
''this item could take 2 months to arrive because it has
to be made specially for you'' then I doubt I'd have much
to argue about.

>>  Would you consider it a reasonable reply if the company
told you that if you wanted to know about your order you should have
asked?  <<

Yes, if asking them was as simple as writing a two line e-mail
message and if the (above) conditions applied.

>>  I assume you are not holding his check uncashed or have not charged
his card - in other words his money is in your account<<

No, but he could ask for a refund by return at any time.

>>.  Even if you
haven't processed his payment, I still think you should put more
emphasis on service. <<

Again, you are entitled to your opinion.
I've told you before, Greg, you should run a PBM firm.
You're *that* good!  I think you'd totally kick ass!
Go for it!

>> More people will see his post about your company
here (and your reply) than all your full page ads put together...it
pays to have happy customers!<<

I don;t know what planet you are on sometimes, greg.

Steve Tierney
-Madhouse UK

References

Re: Customer service - what customer service?
paul.gifford@ibm.take.me.outta.here.net (Paul Gifford)
Tue, 09 Mar 1999 00:00:00 +0000

Referenced By

Re: Customer service - what customer service?
paul.gifford@ibm.take.me.outta.here.net (Paul Gifford)
Tue, 09 Mar 1999 00:00:00 +0000