Re: Customer service - what customer service? From: lindahl@pbm.com (Greg Lindahl) Date: Wed, 17 Mar 1999 00:00:00 +0000 "Warrior Games - News" <warrior@zen.co.uk> writes: > If I remember rightly over the years Flagship and other magazines have > printed reports on response times to a letter etc, maybe it would be a good > thing to take a look at them from the past and maybe get a player to do a > new one for the future. Depends. In this case the GM in question has great overall respose times. Horrible overall response times is a sign of a big problem. This is just a small problem, one that hits right at the pocketbook, if it causes a new player to become discouraged. -- g Up