Re: Customer service - what customer service?

From: mlwilliams <mwilliams@signal.dera.gov.uk>

Date: Tue, 16 Mar 1999 00:00:00 +0000

Greg Lindahl wrote:
>
> "H. Barker" <hb239@cus.cam.ac.uk> writes:
>
> > Tim, I know you've been around in PBM a long time... A lot of us have, but
> > I've played over 75 PBMs, with around 50 different companies, and I know
> > what I'm talking about.
> >
> > I'm not saying they aren't out there, I'm just saying I've not met them,
> > and that I have never had a service quite as good as that of Madhouse.
>
> OK. So don't you think Madhouse service would be improved if they
> didn't wait 8 weeks to tell someone that their game hasn't filled yet?
>
> That's all that was suggested. We don't have to have a long discussion
> over whether Madhouse service is "good" or not. It can clearly be
> better in this one way.
>
> On the other hand, it's very telling to watch how moderators take
> constuctive criticism.
>
> -- g

Perhaps you should offer some and then we could see?

It's interesting to see how they handle plain old critcism without the
benefit of any constructive element delivered in a snide and unhelpful
manner.

Personally I applaud the self-restraint exhibited by MadHouse here.

--
Saturnalia
http://www.geocities.com/Area51/Station/5676/sat.html

I'm sorry, I can't argue unless you've paid.

References

Re: Customer service - what customer service?
"H. Barker" <hb239@cus.cam.ac.uk>
Mon, 15 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
lindahl@pbm.com (Greg Lindahl)
Mon, 15 Mar 1999 00:00:00 +0000

Referenced By

Re: Customer service - what customer service?
"H. Barker" <hb239@cus.cam.ac.uk>
Mon, 15 Mar 1999 00:00:00 +0000
Re: Customer service - what customer service?
lindahl@pbm.com (Greg Lindahl)
Mon, 15 Mar 1999 00:00:00 +0000