Re: The PBM Report Returns!

From: madcentral@aol.com (MadCentral)

Date: Tue, 27 Jul 1999 00:00:00 +0000

>>Ok guys I am now totally confused.<<

I can help you, I think.

>>The story goes like this - I'm a subscriber<<

Okay.

>>This newsgroup tell of Madhouse USA taking over running of the PBM Report.
Ok Fine
I ask about outstanding subscriptions and was told that Pagoda will be
refunding outstanding
subscriptions so that new ones with Madhouse USA can be taken out.<<

That was the agreed deal, yes.  Pagoda
were offered the option of passing on their subs, but chose to refund instead.

>>Told by Pagoda that letters are going out explaining<<

Thats what they said they would do, yes.

>>I am then told Madhouse USA are continuing with existing subscriptions by
Pagoda so no refund will be forth coming
and they will be posted from the USA<<

I think you misunderstood that one.
To my knowledge Pagoda are still
refunding.  However, if you have any
problems with the refund (see below).
I don't suppose you will, but just in case!
<grin>

When we bought PBM Report, we bought the *name*, the US Subscriber list and the
right to continue publishing it.  Your business with Pagoda is up to them to
sort out, but if you have any problems we'll be happy to help you anyway,
'cause we're nice like that!

>>Now I read Madhouse UK will be doing a separate issue and all subscriptions
will come from them and that
Pagoda will be refunding outstanding subscription.<<

Madhouse is a global organisation.
We do tend to do things as a team.
We will be handling UK/Europe subs
for the new publication.

>>I don't want to sound like a moaner (ok actually I do) Why oh why oh why
(sorry going into points of view mode) have you not made a join press
release stating what actually is
happening.<<

Because its been very up-in-the-air,
as is often the case with such changeovers.  Kerry has responded to
questions from people and other
people have read those responses and
it got a bit confused.

Since PBM Report bit the dust, our ''rescue'' of it is something we decided to
do to help the readers.  And help them we will, given a bit of time to sort out
the mess! <grin>

Pagoda should be writing to you.  Its them who own your sub and its them who
have chosen to refund subs rather than pass them on.

>>I have a subscription with Pagoda and I don't know what is going to happen
now. I actually liked the PBM report.
Please don't respond to this until you have spoken to each other and know
what the other is doing.
I'm confused enough.<<

I'll not make any ''official'' statement.
I'll just say this.  Don't worry.  While we have no obligation to previous
subs, I for one will honour *any* UK/Europe sub if anybody has any problem with
their refund, just as a matter of customer service.

As for the new ''format'' and ''new edition''.... Im not saying anything yet
because these things are still being decided.  If you have any further
questions please feel free to contact me.

Steve
-Madhouse UK

References

Re: The PBM Report Returns!
"Paul Green" <Paul@warrior-games.com>
Mon, 26 Jul 1999 00:00:00 +0000

Referenced By

Re: The PBM Report Returns!
"Paul Green" <Paul@warrior-games.com>
Mon, 26 Jul 1999 00:00:00 +0000