Re: The Death of PBM

From: spamfree@metropolis.net.au (Henry Penninkilampi)

Date: Wed, 15 Sep 1999 00:00:00 +0000

In article <7rmm65$btj$1@hiram.io.com>, "Kerry Harrison"
<kerry@madhouseusa.com> wrote:

> Also there's this little issue that hasn't been brought up in this forum is
> that from my experience email players tend to be more high maintaince than
> postal players - right now in the US the DungeonWorld player split is about
> 50/50 between email and postal players and I spend way more time doing
> customer service stuff for the email players than I do for the postal
> players.

What sort of customer service?

"What's an email?"

"What's a PDF?"

"Where do I get the Adobe Acrobat Reader from?"

"I'm having problems printing..."

"My mailer munged my turn!"

"What does 'Safe Mode' mean?"

"I emailed my turn in 3 seconds ago - did you get it?"

"The LA-Sydney fibre is currently under heavy load.  The hop is 34
milliseconds.  Will this delay my turn from arriving next Wednesday at
2100?"

"I know the answer's in the manual somewhere, but I thought I'd just waste
some of *your* time and ask you this one little question..."

"$0.10 per turn - you've got to be kidding!  What a rip-off!"

;)

I'm particularly interested in the type of questions that seem to take up
80% of your time, and whether they are caused by player stupidity, player
ignorance, player laziness, player insolence, or genuine factors beyond
anyone's control.

Henry.

References

Re: The Death of PBM
tim@leaphome.pelican.org (Tim Franklin)
Tue, 14 Sep 1999 00:00:00 +0000
Re: The Death of PBM
"Kerry Harrison" <kerry@madhouseusa.com>
Tue, 14 Sep 1999 00:00:00 +0000
Re: The Death of PBM
ColinForbes <timewyrm@suilven.demon.co.uk>
Fri, 10 Sep 1999 00:00:00 +0000
Re: The Death of PBM
Phil Shulkind <phil@phildee.demon.co.uk>
Mon, 13 Sep 1999 00:00:00 +0000
Re: The Death of PBM
"Kerry Harrison" <kerry@madhouseusa.com>
Mon, 13 Sep 1999 00:00:00 +0000

Referenced By

Re: The Death of PBM
tim@leaphome.pelican.org (Tim Franklin)
Tue, 14 Sep 1999 00:00:00 +0000
Re: The Death of PBM
"Kerry Harrison" <kerry@madhouseusa.com>
Tue, 14 Sep 1999 00:00:00 +0000
Re: The Death of PBM
ColinForbes <timewyrm@suilven.demon.co.uk>
Fri, 10 Sep 1999 00:00:00 +0000
Re: The Death of PBM
Phil Shulkind <phil@phildee.demon.co.uk>
Mon, 13 Sep 1999 00:00:00 +0000
Re: The Death of PBM
"Kerry Harrison" <kerry@madhouseusa.com>
Mon, 13 Sep 1999 00:00:00 +0000