Re: Repost: Gateway and RSI bull...

From: DTonizzo@hr.house.gov (David Tonizzo)

Date: Mon, 06 Mar 1995 13:35:28 +0000

> If you are considering playing Duelmasters, Hyborian War, or any
> other games from Reality Simulations, Inc. (RSI), do take into
> consideration their very poor customer service.  Their customer
> service is ranked/considered as one of the worst in the PBM industry.
> There are other problems, but you'll have to find out for yourself.
> The one good thing about RSI was that they had a few workers that
> actually cared about customers. *gasp!*  Tex was one of em.

Yes, that has been the case. But, you're beating a dead horse here. Their
CSR isn't that bad, IMHO. Least I've never had occassion to complain about
it. And now with the addition  of a CSR e-mail box things have been dealt
with in a timely professional fashion at least on all my CSR requests.

All I ever hear is people harping on their CSR. Fine, it didn't suit your
particular tastes. Then again, the people who complain the most, IMO, seem
to be those who call three times a week with little BS problems just to
spout off and pester the CSR reps.  And then if it can't be "taken care
of" immediately they throw a hissy fit and keep on calling and calling and
calling...and then badmouth everyone cause they lost a fight and can't
remember what skills their warrior learned. Give it a rest please.

Later,

David

References

Repost: Gateway and RSI bull...
ryu70@aol.com (Ryu70)
Mon, 06 Mar 1995 05:21:56 +0000

Referenced By

Repost: Gateway and RSI bull...
ryu70@aol.com (Ryu70)
Mon, 06 Mar 1995 05:21:56 +0000