Re: Repost: Gateway and RSI bull...

From: ryu70@aol.com (Ryu70)

Date: Mon, 06 Mar 1995 23:54:02 +0000

Subject: Re: Repost: Gateway and RSI bull...

I wrote:
>> If you are considering playing Duelmasters, Hyborian War, or any
>> other games from Reality Simulations, Inc. (RSI), do take into
>> consideration their very poor customer service.  Their customer
>> service is ranked/considered as one of the worst in the PBM industry.

From: DTonizzo@hr.house.gov (David Tonizzo)
>Yes, that has been the case. But, you're beating a dead horse here. Their
>CSR isn't that bad, IMHO. Least I've never had occassion to complain
about
>it. And now with the addition  of a CSR e-mail box things have been dealt
>with in a timely professional fashion at least on all my CSR requests.

I agree.  Their customer service has gotten a lot of flak over the
years and it is beating a dead horse, but someone has to say something
to prospective PBM players who have never had any dealings with RSI.

>All I ever hear is people harping on their CSR. Fine, it didn't suit your
>particular tastes. Then again, the people who complain the most, IMO,
seem
>to be those who call three times a week with little BS problems just to
>spout off and pester the CSR reps.  And then if it can't be "taken care
>of" immediately they throw a hissy fit and keep on calling and calling
and
>calling...and then badmouth everyone cause they lost a fight and can't
>remember what skills their warrior learned. Give it a rest please.

I quit the game four years ago.  For the six years I played every player
I knew (quite a few) could get a hold of a human rep maybe 10% of the time
when they called in with questions or complaints.  Otherwise it was just
the tape machine.  I, personally, think most questions or complaints can
be handled by paper with the next turn, but some problems require a phone
call and immediate response.  PBM is a service industry and maybe that's
why some players expect an immediate resolution.

I agree that there is a small minority of players out there who like to
cause havoc with both the PBM company and the players like you described.
Fortunately, most of them fade away or get demolished by everyone in the
fights.

Mike