GSI idiots From: swater@esd.sgi.com (Adam Waters) Date: Tue, 22 Aug 1995 00:00:00 +0000 Hi. I'v been playing with GSI as a customer off and on for about 10 years now and I've always found myself in the same position: I love the games, but hate the way the company is run. Here's my recent fiasco with those bozos. It's 7 days after my turn has run and still I haven't received it in the mail and I'm going out of town the next day. A typical situation I'm sure many of you have found yourself in. The turn is very late, and I need it now. So I call up GSI and tell them I'd like the turn e-mailed out to my friends address so I can put it through Acrobat, find out what happened, and return it. They ask me why I don't have it emailed out to my address. I tell them its because I have a unix box for which there is no Acrobat and I can't read it. (I also have to explain to them that I have an ISDN line to my service provider which is why I can't just dial in when I'm on vacation and get my turn... something they've NEVER even heard of...) Anyway, on our conversation goes. They tell me they can't email it out to me without first trying a test message, and that they can't email it out to my friend because he's in the game and "no one player can run two positions." I tell them that this is a grudge game where all 10 of us post our turn results every turn, and that my friend lives across town and that I'm going over to his house to get my turn so we can look at it together strategically (another thing they've aparently NEVER even heard of either...) No they say. Our tight and fair security policy forbids such hokey-pokey.... bla bla bla, crap, crap,crap. I don't even bother to try to explain to them how I could easilly run 10 accounts on my machine and play a whole team, or whip up an alias that forwards the e-mail to my friend, or even just make shit up and play multiple positions through snail mail for christs sake! What's the bother? They're idiots. They're inflexible. They're not going to change. And all I want is my damned turnsheet asap before I have to go out of town. So, to get the sheet, I have them fax it to the same friend's work number! GSI charges me five bucks to do this. I don't tell them it's my friends number for fear they'll throw a fit over the fact... which causes some trouble with the pick-up on his end also, but gets us the turn. Of course, GSI's low res fax is nearly impossible to read, but atleast we've got something. Oh, and the last thing to top it all off, was that while on the phone with them, when I was starting to get pissed off at how stupid they are, I was asked "not to get hysterical." SHIT!!! This is ANGER you jack-asses, not hysteria. So, to sum it up, it cost me about 13 bucks, one insult, and a heap of aggravation to run this turn. Plus, in the end I was forced to circumvent their moronic security policy and have my turn sent to another player, via an inferior route, which cost me more money. But I suppose when it comes down to it, the real idiot is me for patronizing such a terrible company with my business. I love playing MEPBM. It is the best pbm I've ever seen and I don't want to quit. But then, I guess the junkie always hates his dealer.... Adam Waters -- -- Adam Waters swater@glob.com -Please try again- (415) 462-1453 Referenced By Up