Re: What's the deal with Rolling Thunder Games???

From: kmgraphiks@aol.com (KMGraphiks)

Date: Tue, 14 Jul 1998 00:00:00 +0000

>After reading for years what a great company RTG is regarding customer service
>I decided to join their new game "Chronicle".  I sent in $20 and a set up.
>
>The cashed my checka month ago.  I waited for my turn, but then I was going on
>vacation so I figured I would have it in my mailbox when I returned.  Nope.
>Last Monday I sent a e-mail to them and waited for a reply, since they are
also
>on AOL I was able to check it's status and it was read that day.  No answer.
>Last Friday morning I wrote and asked them about it again, more urgently
>worded, and included the original letter.  They read it on Saturday so I
>figured today I would get a response.  No dice.  Both times I sent it to the
>person running "Chronicle" as well as the person who takes care of general
>billing stuff.  I figured between the two of them someone would send me an
>answer.  Both times I also included my full name and address in the letter, so
>it wasn't like they couldn't figure it out by my e-mail name.

Matt,
RTG has had lot's of trouble getting any fixes or updates to their Chronicle
software from the folks overseas (Frontier, I believe). They reportedly sent
out a letter to 'every' Chronicle player announcing that the game will be
shelved for the time being and that all players would receive an extra $25 in
their RTG account.

You appear to have slipped through the cracks...probably because you weren't
officially a Chronicle player yet. The boys at RTG have quite an honest
reputation so I believe you will eventually get back your money if that is what
you wish. The problem is they are often very, very busy and take awhile to
respond.

Good Luck,

Ken Mitchell
Ken Mitchell Graphics
The PBM Report
http://www.tightbeam.com/pbm-report

References

What's the deal with Rolling Thunder Games???
mylesend@aol.com (MylesEnd)
Tue, 14 Jul 1998 00:00:00 +0000

Referenced By

What's the deal with Rolling Thunder Games???
mylesend@aol.com (MylesEnd)
Tue, 14 Jul 1998 00:00:00 +0000